It’s a fact of life: LinkedIn is frequently buggy. It gets stuck, won’t let you save changes, and/or won’t show some information. Those are only the beginning of the de-facto B2B network platform’s many frustrating challenges.

I’d like to share my CPR (or BMR) for LinkedIn sanity. These are ways to deal with your frustration and the frequent high blood pressure-inducing bugginess of LinkedIn. This may be needed a lot in the coming days of the major changes to the LinkedIn user interface.


I work a lot with professionals who are excellent at their jobs but not always so comfortable with social media or the ins and outs of LinkedIn. If something goes wrong when they’re working on LinkedIn, they tend to assume it’s their error.

They need my reassurance that’s it’s most likely not their fault.

They should know that LinkedIn is often “buggy” and that chances are it’s not their fault at all. I tell them to relax, breathe deeply and take a fresh look at it in a few minutes or even the next day.

Mouse Over…

It all started with the mini-tutorial at the beginning of my online coaching sessions. I started saying “If you can’t find something or it seems like something isn’t working, try mousing around and you may find that options to edit, add, save, move, etc. will appear.”  Even the top menu bar that disappears when you scroll down.  It will reappear if you mouse over where it should be rather than scrolling back up to the top.

I tell them it’s preferable to making me dizzy as they scroll up and down but the lesson is that they need to slow down and try mousing over.


LinkedIn (the Website, not the company) gets cranky—sounds more like a two-year-old but that’s how I feel it behaves at times. For example, when you have one section open; e.g. adding a new job description and then you open another section; perhaps a previous job description that includes some wording you want to copy.

All of sudden you’ll find an error message and you can’t save the new description that you painstakingly worked on. No amount of hitting the save button or doing the aforementioned breathing or mousing will resolve your problem. Canceling and trying again also generally won’t work.

What you can do is copy what you’ve just written, hit cancel and then (this is the important part) refresh the browser page.  I reference this as clearing LinkedIn’s brain or blowing its nose. You can then open the section again, paste in the wording you copied and hit save – bingo – no error message.

Well… I sometimes confess it sticks again and you might have to go through the whole process of canceling, refreshing and pasting again. At this point, reference the “breathing” section above.

Common Problems

There have been some sections in LI that have been particularly prone to getting stuck/showing error messages. The tags and notes section is a section that I love. I use it to keep notes on when and where I met people and perhaps something about what we discussed. I also label them as a prospect, association member, etc.

That notation section used to get stuck on stupid all the time, and even my refresh trick didn’t work there. That section is going away with the new redesign of LinkedIn (tags will only be available in Sales Navigator), so I will have one less reason to have to practice my breathing exercises.

I’m sure there will be new bugs to frustrate me, but that’s to deal with another day. I guess there will always be new reasons to practice my Breathe, Mouse-over and Refresh (BMR) techniques.

Sandra Clark (LinkedIn | Twitter | Facebook) is a LinkedIn speaker, coach, and trainer. She helps busy professionals build their online brand and showcase their expertise by creating great profiles on LinkedIn. She specializes in “social media for the socially reluctant,” making it comfortable and easy for professionals to both represent their expertise on LinkedIn without bragging and gain confidence in using the tool effectively.  Her clients include a broad range of professionals from engineers to accountants and from CFOs to sales and marketing professionals who have a hard time marketing themselves appropriately. 

To see more hints and tips for improving your LinkedIn presence, subscribe to Sandra’s twice-monthly LinkedIn News You Can Use.

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